NEW YORK — Ty Wooten didn’t realize the weight of answering his first 911 call — until more than a decade later.
A woman had dialed 911 to report that her husband had shot himself in front of her and their 7-year-old son, on the family’s living room couch. It was Wooten’s first call as a dispatcher.
“I wasn’t prepared for that, and I didn’t quite realize how difficult that call was for me for several years,” said Wooten, who has worked in the 911 industry for more than 30 years, both taking calls and managing dispatch centers.